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Service description

Foreigner with current immigration status, who has lost his Residence Card.

To whom this service is intended

Foreigner with current immigration status, who has lost his Residence Card.


Immigration Department / Renewal Unit.

Contact Info

Dirección: Autopista 30 de Mayo, Esquina Héroes De Luperon, Santo Domingo República Dominicana
Teléfono: 809-508-2555 Ext. 2043


• Certificate of Complaint for Loss or Theft of Residence card, issued by the National Police.
• Original passport, valid for a minimum of (18) months (to be returned). According to the application regulation 631-11.
• One (1) copy of the passport.
• Two (2) recent photographs, front, size 2×2, without jewelry or accessories, bare ears, with the white background.

Procedure to follow

1- Enter the DGM service portal. (

2- Register your username and password in the system. (If you have previously registered, enter your previous username and password).

3- Service Selection:

3.1- Choose the “APPLICATION LIST” option.
3.2- In the “AVAILABLE SERVICES” option, select the LOCATION-OFFICE where you will receive the service.
3.3- From the “LIST OF SERVICES”, choose the service you will request.
3.4- Complete all the information required in the “INFORMATION QUESTIONNAIRE FOR APPLICANT”.

4- The scanned documents must be in JPG format for the application via web.

Hours of service

M-F | 8:00 am - 4:00 pm


Card request for loss – RD$ 3,500.00

Processing time

Five (5) working days.

Service channel

Online: Application and payment of taxes.

Face-to-face: Card delivery.

Additional information

URL to process the service:

Note: If the Residence is expired, it must be renewed.